How do I change my Username?
Unfortunately, you cannot change your username yourself. Your username is used to create your unique URL for your MyGlobalFund profile page. If you wish to change your username, please email the support team.
How do I change my email address?
Once logged in, you can change your email address from the “Contact and site settings” tab in the "Edit Profile" page.
What if I don’t want my real name displayed in the member lists?
If your name is displayed in the member lists and your posts, where you would prefer your username, please email the support team.
Are there any restrictions on MyGlobalFund passwords?
MyGlobalFund passwords must be at least 6 characters long and you can use any combination of letters and/or numbers. Please select a password that you can easily remember but that would be difficult for someone else to figure out. If you have forgotten your password, you can reset your password by clicking here. You can change your password at any time from the “Contact and Site Settings” tab on the Edit Profile page.
What’s the “Next time automatically sign me in” option on the login page?
MyGlobalFund.org allows you to store your login information, making it even easier to start using the platform each time you open your browser or return to your computer. If you check the "Next time automatically sign me in" box last time you logged in, you will remain logged in to MyGlobalFund.org, even if you close your browser program. If you want to logout of your account, you must click the “Logout” link at the top-right of any page. You will have to do this for each computer that you are logged into.
For privacy and security reasons, it is important to leave the "Next time automatically sign me in " box unchecked when logging in from a public access computer or any shared computer. This feature should only be used on a personal and secure computer that you own.
I want to stop receiving email updates from MyGlobalFund.org.
When signing up, you automatically began to receive updates from the MyGlobalFund Facilitation Team. To stop receiving these updates:
1. Log in, click on the "Edit Profile" link (top right-hand corner), then on the “Content and Site Settings” tab.
2. Below you will find the option “receive emails”. Uncheck this box.
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect.
I'm not getting emails from MyGlobalFund.org anymore.
First check that the option to receive updates from the MyGlobalFund Facilitation Team is checked in your Settings. Here's how to check your settings:
1. Log in, click on the "Edit Profile" link (top right-hand corner), then on the “Content and Site Settings” tab.
2. Below you will find the option “receive emails”. Make sure this box is checked.
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect.
Where can I find the Membership Agreement?
The Membership Agreement of MyGlobalFund.org can be found in the bottom right-hand corner of the “About” page.
Where can I find the Terms of Use?
The link to the Terms of Use for MyGlobalFund.org can be found in the bottom right-hand corner of the “About” page.
Which languages does MyGlobalFund support?
MyGlobalFund supports English, Spanish French and Russian. The possibility of adding more languages in the future is under consideration, but will depend on demand as well as resources at our disposal.
My Account
What is a Profile?
A profile is information about yourself and your personal space on MyGlobalFund.org. This includes a bio introducing yourself and your interests, a photo, information on your expertise, and the languages you speak, among other information.
What is “My Page”?
My Page holds a summary of the personal information you have made available to other members, including your contact details, blog (if you have one), friends, bio, favorite forums/posts and the posts you have written. My Page also gives you access to your inbox to private discussions and your blog. To edit information on My Page, please see How do I edit my profile? below.
How do I edit my profile?
Here's how:
1. Log in, click on the “Edit Profile” link (top right-hand corner).
2. Here you will be able to edit your details, including a short bio, control contact & site settings, and upload your photo.
3. Click on the “Save and update my profile” button (it may take up to 10 minutes for changes to take effect). All relevant changes will be reflected in your My Page.
How do I upload my photo?
Here's how to upload a photo to your profile:
1. Log in, click on the “Edit Profile” link (top right-hand corner), then click on the "Browse" button.
2. "Browse" your computer's files to find the appropriate picture.
3. Select the photo to upload, and click on the “Open” button. Your file should be no more than 50KB.
4. Check the “Yes” next to Display my photo, click on the “Update” button, and finally click on the “Save and update my profile” button to implement changes. It may take up to 10 minutes for changes to take effect.
How do I change my settings?
Here's how:
1. Log in, click on the “Edit Profile” link (top right-hand corner), then on the “Content and Site Settings” tab.
2. Below you will find options to change Language Interface, Email Options, Public Contact Information, Site Options, Private settings and Time and Date
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect.
How do I change my language settings?
MyGlobalFund.org is designed is a multi-lingual platform. The languages currently available are English, French, Spanish and Russian. When joining you are given the option to choose the language interface. If you would like to change this, here’s how:
1. Log in, click on the “Edit Profile” link (top right-hand corner), then on the “Content and Site Settings” tab.
2. Below you will find options to change Language Interface from a drop-down menu (English – French – Russian – Spanish).
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect. This change will affect the language version of the mailings sent out by the facilitation team.
How do I add/change my bio?
Here's how:
1. Log in, click on the “Edit Profile” link (top right-hand corner).
2. The “About” tab is already open. Scroll down, and you will be able to enter text in a box called “About Myself”.
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect.
TIP: For best results, write directly in the box, rather than cutting and pasting from MS Word.
I forgot my password.
Don’t worry. Click here, enter your email or click on “I forgot my password” on the Login page, and you will receive a message with instructions to enter a new password (since we store your password encrypted and have no way of retrieving the original one). Remember, you can change your password at any time from the “Contact and Site Settings” tab on the Edit Profile page.
How do I change my password?
To change your password, go to the “Contact and Site Settings” tab on the Edit Profile page.
My Login/password do not seem to be working
Please follow these instructions:
2. Please write the word “login” or "password” in the subject of the email.
Are there any restrictions on MyGlobalFund passwords?
Passwords must be at least 6 characters long and can be any combination of letters and numbers. Please select a password that you can easily remember but that would be difficult for someone else to figure out. You can reset your password by clicking here. You can change your password at any time from the “Contact and Site Settings” tab on the "Edit Profile" page.
How do I change my email options?
Here's how:
1. Log in, click on the “Edit Profile” link (top right-hand corner), then on the “Content and Site Settings” tab.
2. Below you will find “Email Options”.
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect.
Why do I want to set my timezone?
Setting your timezone will enable the MyGlobalFund server to display all dates and times relative to your timezone, and other members will see when it is best to contact you.
How do I change my timezone?
Here's how to change your time zone options:
1. Log in, click on the “Edit Profile” link (top right-hand corner), then on the “Content and Site Settings” tab.
2. Scroll down to Date & Time. Here you can edit your timezone.
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect.
How do I set the date format?
The date format, used to display any date information, can be configured from your profile/site settings.
1. Log in, click on the “Edit Profile” link (top right-hand corner), then on the “Content and Site Settings” tab.
2. Scroll down to Date & Time. Here you can edit your Date Format.
3. Click on the “Save and update my profile” button. It may take up to 10 minutes for changes to take effect.
What is an avatar?
An avatar is a photo/image to represent yourself. You can set your avatar in the Edit Profile which allows you to enable and upload your avatar.
Why am I required to login in order to post, view members, or email other users?
To take advantage of all the features offered by MyGlobalFund.org, such as creating a profile, adding photos, having a blog, leaving comments, participating in forums, connecting with community members and sending private messages, you will need to register. It is free, and only takes a few minutes to join.
How do I unsubscribe from MyGlobalFund.org?
If you wish to unsubscribe from MyGlobalFund.org, please follow these instructions:
1. Send an email to support@myglobalfund.org from the email address you used to register with.
2. Please write the word “unsubscribe” in the subject of the email. You will receive confirmation of your unsubscription from the Support Team.
What is a Private Discussion?
A private discussion is like an email within MyGlobalFund.org, in which you will be able to see the thread of the conversation. You can start a private discussion with other users within MyGlobalFund.org that is visible only to them. No private information, such as the user's email address, is ever disclosed. When you are sent a private discussion, you are automatically notified by email.
How do I start a private discussion?
You can start a private discussion with any registered member on MyGlobalFund.org. A private discussion is sent to the member’s MyGlobalFund inbox. A notification will then be sent to their regular email, asking them to log in to pick up the message. When you start a private discussion, you do not disclose your email. Here’s how to do it:
1. Log in, and select the member you would like to start a discussion with. This can be done through the “My Page” tab, and then by clicking on a friend you have previously added in the “My Friends” box; or you can click on the “Members” tab, and search for a member; or on a member’s picture from a posting.
2. Clicking on a member will take you to their profile. Scroll down to “Connect with me” (bottom left-hand corner).
3. Click on “Start a private discussion”. A new window will open, where you can enter a subject line and compose your message, and add tags (key words).
4. Click on “Post” to start the discussion and send the message. Your discussion will only be seen by the recipient.
How is a Private Discussion different from an Email?
A private discussion is a message and is similar to an email, but it is posted within the MyGlobalFund platform. It is only viewable to the person you send it to, and your conversation appears as a discussion thread. The recipient will receive a notification in his/her regular email inbox, however, your email is not shared with the recipient. On the other hand, when you send an email, your address is shared with the recipient, and arrives directly in their inbox.
How do I send an email within MyGlobalFund.org?
An email can be sent through the platform directly to a member’s regular email. By sending this message, the email you used to register with will be seen by the recipient. Here’s how you send an email:
1. Log in, and select the member you would like to send a message to by email. This can be done through the “My Page” tab, and then by clicking on a friend you have previously added in the “My Friends” box; or you can click on the “Members” tab, and search for a member; or on a member’s picture from a posting.
2. Clicking on a member will take you to their profile. Scroll down to “Connect with me” (bottom left-hand corner).
3. Click on “Send me an email”. A dialogue box will open where you can enter a subject line and compose and your message.
4. Click on “Send Email” to finish.
How do I check my inbox?
Your inbox holds all of your private discussions. You can access your inbox through the “inbox” link at the top of any page, the “My Private Messages” link on the homepage in a box on the right-hand side, and on “My Page” in the section “My Private Discussions. On the homepage you will be alerted if you have any unread messages.
What happens when I send a message to someone?
You must first log in to send a message.
Sending an email: When you send an email to a member through the platform, it will be sent to the inbox of the recipient’s regular email account. The recipient will be able to see your email address, and will therefore be able to respond to you directly from his/her regular email account. The email address of the recipient will not be made know to you unless s/he chooses to reply to you through an email message.
Starting a private discussion: When you start a private discussion with a member, it will be sent to the inbox of the recipient’s regular email account, with the title and body of the message, and a link to respond. This link will take them straight to the message, and they will be prompted to login if they are not already. The recipient will not be able to see your email address, and you will not be able to see the recipient’s email address.
Who can message me?
Anyone who is registered on MyGlobalFund.org can send you an email or start a private discussion with you.
Forums
What is “Forums”?
Forums is the area of MyGlobalFund.org where questions, comments and opinions can be posted. Posts can address almost any topic and the MyGlobalFund community is encouraged to read and respond within the Forums discussion groups.
What is a forum?
A forum holds related topics of discussion. Forums are pre-determined by subject within Forum Groups. Users registered on MyGlobalFund can participate in discussion by replying to postings and starting new discussion Topics in the Open Discussions. Messages in the forum can be displayed in chronological order or as threaded discussions (rather like a conversation).
What is a Forum Group?
A Forum Group is a top level grouping of related Forums. A Group contains one or more Forums.
What is a Topic?
A Topic is a grouping of related posts. A Topic may contain one or more Posts. Users registered on MyGlobalFund.org can start new discussion topics in the Open Discussions.
When I view a Forum I don’t see any Topics/Discussions?
A Forum may not display any Topics if there are no Topics in the Forum.
How do I participate in a discussion?
You must be a member of MyGlobalFund.org and logged in to participate. Simply enter the discussion in which you wish to participate. Scroll down/up to the post you wish to respond to, and click the “reply” button on the top of the post. Enter your text, and click on the “Post” button below the text box to publish your reply.
I am unable to participate in discussions.
Check you are logged in. If you are not logged in, or you are not a member of MyGlobalFund.org, then your will not be able to participate. If you are unable to log in,
please email the support team.
Once logged in, see How do I participate in a discussion? above. If you continue to experience difficulties once logged in, please email the support team.
I just posted a message, how come I don’t see it?
A forum may or may not be moderated depending upon how the forum has been configured. After posting a message in a moderated forum, you may receive a message stating that the post is awaiting moderation. Once the facilitation team approves your post, it will become visible. The facilitation team may also choose to move, edit, or delete your post to ensure that the post is topical to the current forum.
Can I sort Topics when viewing a forum?
No. Forums will be displayed with the newest Topics first, or the one that last received a post.
I can’t access a forum I know exists.
If you have properly logged in to MyGlobalFund.org and you can not access a Forum then that Forum may have been disabled by an Administrator or there may be a technical issue. Please send an email to the support team if this occurs.
What is a thread?
This is a common abbreviation for a “topic thread”. It contains 1 or more Posts and is best described as a conversation between two or more users, forming a more or less continuous chain of postings on a single topic. When you “follow a thread”, you read a series of postings on the same topic.
Can anyone read a published forum?
Yes, anyone with internet access can read a published forum.
Can anyone participate in a forum?
No, only registered members can participate in a forum. If you want to become a member you can register here. Membership is free.
What sort of content should I write in a forum?
Information related to your work in assisting, planning or implementing Global Fund-supported projects in the fight against the three diseases. Best practices, lessons learnt, suggestions, questions or any other relevant information that can be of use to you or other members to discuss.
How private is a forum?
Most forums on MyGlobalFund.org are not private, i.e. both registered and unregistered users can read what you write. A forum is private only when a select number of members can read, access and participate in the discussions. A semi-private forum is when members can read discussions belonging to that forum, but not participate in them.
How do I begin a topic/discussion?
You can click on "Write a new topic” in any of the forums that allow for open discussions. You may pose a question or a topic that you're interested in discussing.
How do I delete my posts?
You can delete your post by clicking on the Delete button on that post. If a post you have made has one or more replies you will no longer be able to delete the post.
How do I reply to an existing post?
You can reply to an existing Topic post using either the “Reply” button displayed within the post. The “Reply” button opens a form that allows you to enter a reply to the Topic post.
How do I post my contribution?
By hitting "reply" in the post that you want to respond to. You can write your text and then click on "post".
My post has words replaced with ***?
MyGlobalFund.org has specified a word filter for posts. When word filters are enabled certain words that are deemed to be offensive are filtered and replaced with the ‘*’ character.
What is the quote button for?
The quote button is useful when you want to include the post that you are responding to, which makes it easier for readers to see the information you are responding to. This is particularly useful when you are responding to a post in a thread that is not directly below your post.
How do I send a private message to the author of the post?
You can send a private message from the forum post by clicking on the “Contact” button on top of the post, and selecting “send a private message”.
How do I send an email to the author of the post?
You can send an email by clicking on the “Contact” button on top of the post, and selecting “send an email”.
Can I create my own forum?
No. We allow member forums in limited cases. If you would like to request the creation of your own forum, please send an email to the support team.
How do I subscribe to a forum by email?
There are two ways.
First option:
1. Choose the forum want to subscribe to. Scroll down to the bottom of the page. Click on the "Email available” button in blue.
2. Here you can see whether you are subscribed. If you are not, click on the link “No”. It should now read “Subscribed: Yes”. Changes are saved automatically and effective immediately. Each time someone posts to this forum, you will receive a notification to the email account you registered with, alerting you of new content.
Second option:
2. Here you have a complete listing of all the forums. To subscribe/unsubscribe to any forum, check/uncheck the corresponding box. Changes are saved automatically and effective immediately. Each time someone posts to this forum, you will receive a notification to the email account you registered with, alerting you of new content.
Can I write a post on a forum by email?
Yes. Once you have subscribed to a forum, you will receive a notification to the email account you registered with, alerting you of new content. To post a response by email, you must have received a message in your inbox first. Then, simply reply to this message, without changing the subject line, and send. Your message will be posted in the same thread, but there will be a delay between the time of sending and posting.
Do I have to log in to participate in a forum?
Yes, you need to enter your username and password in order to participate. You can login here.
What is a tag?
Tags are (relevant) keywords that describe the content of a posting, making it searchable.
Why do I need to add tags to my posting?
Tags are (relevant) keywords that describe the content of a posting, making it searchable. This helps other members to quickly find content on MyGlobalFund.org that corresponds to the criteria they have chosen. Tags can include disease, country, topic, etc.
How do I add tags to my posting?
Once you have finished writing your posting, you can add tags in the Tags field that is found under the text body field. Separate these tags using “;” or “,”. If you have already posted your message and want to add the tags, from your posting you can click on "Edit tags" and simply add them in.
Can I edit a posting that has already been published?
Yes, if you are the author of the post. Simply click on the “edit” button on top of your post.
How do I report abuse?
To report abuse of the website, including a post containing libelous, vulgar, threatening or misleading information, misappropriation of content, or any other inappropriate use, please click on the “Report Abuse” link at the bottom of each post.
Still didn't find what you were looking for? Write us a message
How do I search for a member?
By accessing the Members Page and selecting the relevant criteria in the blue box on the left hand-side. You can search by expertise, country, language, affiliation, name or username.
Can all members see my profile?
Yes, but members are unable to see your email address.
How do I add a friend?
By accessing the profile of the member you wish to add to your list and clicking on "Add [name] to my friends list". This member will then receive a notification, with the option to accept or decline your invitation.
How do I remove a friend?
By accessing the profile of the member you wish to remove from your list and clicking on "Remove [name] from my friend's list".
If I remove someone as a friend, will they be notified?
No, but you will no longer appear in their Friends list”.
How do I start a private discussion with a member?
1. By clicking on a member you will automatically be directed to his or her profile. Scroll down to “Connect with me” (bottom left-hand corner).
2. Click on “Start a private discussion”. A new window will open, where you can enter a subject line and compose your message, and add tags (key words).
3. Click on “Post” to start the discussion and send the message. Your discussion will only be seen by the recipient.
Is there an instant messenger in MyGlobalFund.org?
No, not at present.
How can I contact a support team member?
By email, starting a private discussion through from their profile or accessing the support page.
What are Permissions?
Permissions control what you are or are not allowed to do while browsing the site. The permissions you are granted control all aspects of your view within MyGlobalFund.org. For example, registered members are able to reply to posts, whereas non-registered users are only able to browse content.
What is an Administrator?
An administrator is the highest permission level within MyGlobalFund.org. By default, an administrator has full permissions to perform any action, e.g. moderate posts, approve users, and so on.
Still didn't find what you were looking for? Write us a message
What is a blog?
A blog (a portmanteau of web log) is a website where entries (also known as “posts” or “articles”) are commonly displayed in reverse chronological order. For MyGlobalFund.org blogs access is given to CCM members, Principal Recipients, Sub-Recipients and Technical partners, the content of these blog entries is focused on the activities in which these members are involved in the fight against the three diseases. Blogs are organized according to CCM/PR/SR/TP and region.
What’s the difference between a blog and a forum?
A blog is a personal website where the owners can post their messages, and other members can comment on the content (but not post material on that blog). Blog entries are displayed in chronological order.
A forum, on the other hand, is a place where online discussions are held around a number of topics. Members can participate in discussions by replying to postings and starting new discussions in the Open Forum. Messages in the forum can be displayed in chronological order or as threaded discussions (rather like a conversation).
Who can have a blog on MyGlobalFund.org?
Blogs are restricted to Global Fund grant implementers, namely: CCM Members, Principal Recipients, Sub-Recipients and Technical Partners.
How do I get a blog?
If you are a CCM member, Principal Recipient, Sub-Recipient or a Technical partner, you can have a blog. The support team will need to create this for you. If you have not yet received this confirmation, please send an email to the support team.
How do I enter my blog?
If you are a Global Fund grant implementer, you can have a blog. The support team will need to create this for you. If you have not yet received this confirmation, please send an email to the support team.
If your blog has been created for you, you can enter your blog by doing the following:
2. Click on the “My Page” tab
3. Click on the link “Manage My Blog” in the box on the right.
4. You now have various options: write a blog post, to manage posts, see statistics and comments posted.
How do I publish an article on my blog/write a blog entry?
If you are a Global Fund grant implementer, you can have access to a blog. The support team will need to create this for you. If you have not yet received this confirmation, please email the support team.
If your blog has been created for you, you can write your first blog entry by doing the following:
2. Click on the “My Page” tab
3. Click on “New Post” in the “Manage My Blog” section.
4. Click on the link “Manage My Blog” in the box on the right.
5. Write & Publish. You will have to choose a title for your blog article, write the article itself (it may be very short, in English, French, Spanish or Russian), add a few keywords (tags) that best describe the content of your article. Click Publish.
How do I return to an article I have saved but not published?
When you have started writing an article on your blog, but have decided to save it without publishing, you will want to go back to it. This is how:
2. Click on the “My Page” tab.
3. Click on the link “Manage My Blog” in the box on the right (e.g. Ecuador CCM).
4. Click on the link “Posts” in the box on the right. Here you will see all your posts, and whether they have been published or not. To continue writing an unpublished post, click on the “edit” button of the corresponding post. (You may have to resize the image once inserted).
How do I insert an image into my blog?
Enter your blog, and the article in which you want to insert the image.
1. On the menu bar of the blog, click on the “Insert” toggle button.
2. A dialogue button will open. Click on the “Upload” button.
3. Another dialogue button will open, where you can browse the images on your computer. Select the image, and click on “Open”.
4. Now click on the “Insert” button. The image selected is now inside your blog article.
How can I keep the desired formatting of my blog?
Font and fonts sizes are set to Verdana, 10pts. The editor allows you to underline, make bold and italicize your text, as well as add color and hyperlinks. If you do not have these options in the editor of your blog, please email the support team.
Why do I need to add tags to my blog article?
Tags are (relevant) keywords that describe the content of a posting, making it searchable. This helps other members to quickly find content on MyGlobalFund.org that corresponds to the criteria they have chosen. Tags can include theme, disease, country, topic, etc.
Please make sure that you add tags to each post you publish, whether it is in a blog or a forum. The Tags field can be found under the text body field. Separate these tags using “;” or ",".If you have already posted your message and want to add the tags, from your posting you can click on "Edit tags" and simply add them in.
How do I add tags to my blog article?
Adding tags to your blog article helps other members to quickly find content on MyGlobalFund.org by searching with keywords. Add tags in the Tags field that is found under the text body field. Separate these tags using “;” or ",". If you have already posted your message and want to add the tags, from your posting you can click on "Edit tags" and simply add them in.
How do I delete an article I have written on my blog?
You may want to delete an article on your blog you have previously written. This is how:
2. Click on the “My Page” tab.
3. Click on the link “Manage My Blog” in the box on the right (e.g. Ecuador CCM).
4. Click on the link “Posts” in the box on the right. Here you will see all your posts, and whether they have been published or not. Click on the "delete" button to delete a post.
Can I use HTML?
No.
Can I add attachments to my posts?
Yes.
How do I report abuse?
To report abuse of the website, including a post containing libelous, vulgar, threatening or misleading information, misappropriation of content, or any other inappropriate use, please click on the “Report Abuse” button at the bottom of this page and other pages throughout the website.